Privacy Policy

1. Overview

This Privacy Policy ("Policy") applies to all personal data processed by casinoplu ("casinoplu," "we," "us," "our") in connection with the casinoplu website, mobile platform, and related services available at casinoplu.one. It applies to all registered players, visitors, and any other individuals whose personal data casinoplu processes.

casinoplu is committed to protecting the privacy and security of your personal information in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. By using casinoplu, you acknowledge that you have read and understood this Policy.

This Policy should be read alongside the casinoplu Terms & Conditions and Responsible Gaming Policy.

2. Personal Data We Collect

casinoplu collects the following categories of personal data:

• Identity Data: Full legal name, date of birth, government-issued ID details (for KYC verification), nationality, and gender.
• Contact Data: Email address, Philippine mobile number, and residential address (including city, e.g., Manila, Cebu, Davao, Quezon City, or Makati).
• Financial Data: Payment method details (e.g., GCash account reference, PayMaya, BPI, BDO, Metrobank, or UnionBank account identifiers), transaction history, deposit and withdrawal records in PHP.
• Account Data: Username, encrypted password, account preferences, bonus history, and gaming activity records.
• Technical Data: IP address, device type, browser type and version, operating system, time zone, and session data.
• Usage Data: Pages visited on casinoplu, games played, bet amounts, session duration, and click-stream data.
• Communications Data: Records of your correspondence with casinoplu customer support, including chat logs and email exchanges.
• Verification Data: Copies of government-issued identification documents submitted during KYC verification, selfie images where required, and source-of-funds documentation.

3. How We Collect Your Data

casinoplu collects personal data through the following means:

• Direct interactions: When you register a casinoplu account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions.
• Automated technologies: As you interact with the casinoplu platform, we automatically collect Technical Data and Usage Data using cookies, server logs, and similar tracking technologies.
• Third-party sources: We may receive data about you from payment processors (e.g., GCash, PayMaya), identity verification service providers, fraud prevention agencies, and analytics partners.

4. How We Use Your Personal Data

casinoplu uses your personal data for the following purposes:

• To create and manage your casinoplu account and verify your identity.
• To process deposits, withdrawals, and other financial transactions in PHP.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) requirements and age verification (21+ in the Philippines).
• To detect, investigate, and prevent fraud, cheating, and other prohibited conduct on the casinoplu platform.
• To provide customer support and respond to your inquiries.
• To send you transactional communications (e.g., deposit confirmations, withdrawal notifications, security alerts).
• To send you promotional communications about casinoplu offers and bonuses, where you have consented to receive such communications.
• To personalize your casinoplu gaming experience and improve our platform.
• To conduct responsible gaming monitoring and enforce self-exclusion or limit requests.
• To analyze platform usage and improve casinoplu's products and services.

5. Legal Basis for Processing

casinoplu processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you (i.e., operating your casinoplu account and processing transactions).
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML, KYC, and gaming regulatory requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and improving casinoplu's services, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6. Sharing Your Personal Data

casinoplu does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other payment service providers, to process your financial transactions.
• Identity verification providers: Third-party KYC and AML service providers who assist casinoplu in verifying player identities and complying with regulatory requirements.
• Game providers: Software providers whose games are available on the casinoplu platform, to the extent necessary to deliver the gaming service.
• Regulatory authorities: Philippine gaming regulators, law enforcement agencies, and other government bodies, where required by law or court order.
• IT and security providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on casinoplu's behalf under strict data processing agreements.

7. Data Retention

casinoplu retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulation. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements.
• KYC and identity verification documents are retained for the period required by applicable Philippine regulations.
• Customer support communications are retained for up to three (3) years.
• Marketing consent records are retained until you withdraw consent and for a reasonable period thereafter.

When personal data is no longer required, casinoplu will securely delete or anonymize it.

8. Data Security

casinoplu implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the casinoplu platform.
• Encryption of sensitive data at rest, including financial data and identity documents.
• Access controls ensuring that only authorized casinoplu personnel can access personal data, on a strict need-to-know basis.
• Regular security audits and penetration testing of the casinoplu platform.
• Multi-factor authentication options for casinoplu player accounts.

While casinoplu takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your casinoplu login credentials confidential.

9. Cookies & Tracking Technologies

casinoplu uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage, and deliver relevant content. The types of cookies used include:

• Essential cookies: Required for the casinoplu platform to function. These cannot be disabled.
• Functional cookies: Remember your preferences (e.g., language, currency display in PHP) to improve your experience.
• Analytics cookies: Help casinoplu understand how players use the platform so we can improve it.
• Marketing cookies: Used to deliver relevant casinoplu promotions. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the casinoplu platform.

10. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by casinoplu:

• Right to be informed: The right to know what personal data casinoplu collects and how it is used – which this Policy provides.
• Right of access: The right to request a copy of the personal data casinoplu holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to casinoplu's legal retention obligations.
• Right to object: The right to object to processing of your personal data for direct marketing purposes.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact casinoplu at [email protected]. We will respond to your request within thirty (30) days.

11. Minors

casinoplu strictly prohibits access by persons under 21 years of age, in accordance with Philippine gaming regulations. casinoplu does not knowingly collect personal data from individuals under 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the relevant account and delete the associated data. If you believe a minor has registered on casinoplu, please notify us immediately at support@ca sinoplu.one.

12. Changes to This Policy

casinoplu reserves the right to update this Privacy Policy at any time. When we make material changes, we will notify registered players via the email address on file or through a prominent notice on the casinoplu platform. The "Last Updated" date at the top of this page will always reflect the most recent revision. Your continued use of casinoplu following the posting of an updated Policy constitutes your acceptance of the changes.

We encourage you to review this Policy periodically to stay informed about how casinoplu protects your personal data.

13. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by casinoplu, please contact our Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. casinoplu encourages you to contact us first so we can address your concern directly.